Fireflies.ai is an AI meeting assistant that joins your calls, records and transcribes them, and turns each conversation into a summary with action items. It is especially popular with sales, customer success and recruiting teams, because it can send meeting notes straight into a CRM.
This review covers what Fireflies does, who it suits, what each plan really includes and where it falls short. The short version: Fireflies has one of the most generous free plans in its category, but its storage limits and AI credit system are worth understanding before you rely on it.
Cappy’s verdict
| Cappy’s verdict | Fireflies.ai |
|---|---|
| Cappy Score | 4.3/5 |
| Best for | Sales and small teams who want searchable notes and CRM sync |
| Price | Free plan; Pro from $10/user/month (annual) |
| Standout feature | Unlimited transcription, even on the free plan |
| Biggest catch | 400-minute free storage cap and one-time AI credits on paid plans |
Fireflies is a strong pick if your work happens in meetings and you want notes without typing. Start free, and upgrade to Pro once you hit the storage or summary limits.
What is Fireflies.ai?
Fireflies.ai is an AI notetaker that records, transcribes and summarizes meetings, then makes every conversation searchable. Its notetaker joins Zoom, Google Meet and Microsoft Teams calls from your connected calendar.
After each call, Fireflies produces a transcript, an overview, detailed notes and action items. Its built-in assistant, AskFred, answers questions about what was said in one meeting or across many.
Fireflies also works outside video calls. It can transcribe uploaded audio and video files, record through its Chrome extension or mobile apps, and offers voice dictation through Fireflies Talk in its desktop app.
Who is Fireflies.ai best for?
- Sales teams that want call notes and action items synced into HubSpot or Salesforce.
- Customer success and recruiting teams with a high volume of calls they need to search later.
- Managers who want talk-time and topic insights across their team’s meetings.
- Freelancers and solo users who can live within the free plan’s 400 minutes of storage.
Fireflies is a weaker fit for teams that don’t want a visible bot in their calls, and for anyone who needs to keep large archives of recordings without paying.
Key features of Fireflies.ai
Unlimited transcription in 100+ languages
Fireflies offers unlimited transcription for meetings its notetaker auto-joins, even on the free plan. It supports more than 100 languages and detects the spoken language automatically.
The Business plan adds a multi-language mode for meetings where people switch between languages.
AI summaries and AskFred
Every meeting gets a structured summary with an overview, detailed notes and action items, which you can customize. AskFred lets you ask questions like “What did the client say about budget?” across your meetings.
AskFred and other advanced AI features run on AI credits, which are separate from transcription. That credit system is explained in the pricing section below.
Recording without a bot
On paid plans, the Fireflies Chrome extension records meetings without adding a bot to the call. That matters for client calls where a visible note-taker might feel intrusive.
CRM and app integrations
Fireflies connects with 50+ apps on the free plan and 100+ on paid plans, including CRMs, project management tools and dialers. On Business, Autofill CRM extracts deal information from calls and updates HubSpot or Salesforce records.
Conversation intelligence
Pro includes speaker talk-time analytics and topic trackers that count mentions of chosen keywords. Business adds deeper conversation intelligence and team-wide insights for admins.
How Fireflies.ai works day to day
Setup takes a few steps. You sign up, connect your calendar and choose whether Fireflies joins all meetings or only some of them.
During a call, the notetaker joins as a participant and records. When the meeting ends, the transcript and summary appear in your Notebook, where you can search, comment, clip soundbites and share recaps.
The workflow pays off over time: every meeting becomes searchable by title, host, date or any word spoken. With integrations set up, tasks and notes can flow into your other tools automatically.
Fireflies.ai pricing
Fireflies.ai has four plans: Free at $0, Pro at $10, Business at $19 and Enterprise at $39 per user per month, billed annually. Paying monthly costs $18 for Pro and $29 for Business, and Enterprise is annual only.
| Plan | Monthly billing | Annual billing | Storage per seat | What you get | AI credits |
|---|---|---|---|---|---|
| Free | $0 | $0 | 400 minutes | Unlimited auto-join transcription, limited summaries | 20 per month |
| Pro | $18 | $10/month | 8,000 minutes | Unlimited summaries, downloads, 2-hour recordings | 20, one time |
| Business | $29 | $19/month | Unlimited | 3-hour recordings, Autofill CRM, team insights | 30, one time |
| Enterprise | Not available | $39/month | Unlimited | SSO, SCIM, data retention controls, HIPAA on request | 50, one time |
What does the Fireflies free plan include?
The free plan includes unlimited transcription for meetings the Fireflies notetaker auto-joins, all 50+ integrations and 20 AI credits a month. AI summaries draw on transcription credits: 3 to 10 at sign-up, depending on whether you join through the website, Chrome extension or mobile app.
The biggest limit is storage. 400 minutes is roughly six or seven hour-long meetings, after which you must delete older recordings. Transcript downloads also require a paid plan.
How do Fireflies AI credits work?
AI credits power AskFred, AI Skills, custom summaries and AI-generated soundbites. Regular transcripts and standard summaries on paid plans do not use them.
On paid plans, the included credits are a one-time starter allowance, not a monthly refill. Heavy AskFred users will need add-on credits, which Fireflies lists from $5 per user per month.
How much does annual billing save?
Annual billing saves $96 per user per year on Pro (about 44%) and $120 per user per year on Business (about 34%). A team of 5 pays $600 a year on Pro annually, or $1,140 a year on Business.
Which Fireflies plan should you choose?
- Trying Fireflies on a few meetings → Free
- You rely on meeting notes every week → Pro, billed annually
- Your team records long calls or never wants to delete meetings → Business
- Your sales team wants notes pushed into HubSpot or Salesforce → Business
- You need SSO, HIPAA compliance or custom data retention → Enterprise
Fireflies.ai pros and cons
What we like
- Unlimited transcription for auto-joined meetings, even on the free plan
- All integrations available on the free plan
- AskFred turns past meetings into a searchable knowledge base
- Chrome extension recording without a bot on paid plans
- Autofill CRM on Business removes manual note entry for sales teams
What could be better
- Free storage stops at 400 minutes, roughly six or seven hour-long meetings
- AI credits on paid plans are one-time, so AskFred costs extra for heavy users
- Transcript downloads require a paid plan
- The default notetaker is visible in calls, which some guests dislike
- Recordings are capped at 2 hours on Pro and 3 hours on Business
Fireflies.ai alternatives
The best Fireflies.ai alternatives are Otter.ai, Fathom, Granola and tl;dv. Each one beats Fireflies on a specific need, from live transcription to bot-free note-taking.
| Tool | Best for | Free plan | Paid plans from |
|---|---|---|---|
| Otter.ai | Live transcription during meetings | Yes, 300 minutes a month | $8.33/user/month (annual) |
| Fathom | Unlimited free recordings | Yes, unlimited recordings | $16/user/month (annual) |
| Granola | Bot-free notes on your own computer | Yes, last 30 days of notes | $14/user/month |
| tl;dv | Recording and clipping meetings | Yes, unlimited recordings | $18/user/month (annual) |
Quick pick:
- Want notes pushed into your CRM automatically → Fireflies (Business)
- Want a live transcript during the meeting → Otter.ai
- Want unlimited free recordings → Fathom
- Don’t want a bot in your calls → Granola
- Want to clip and share meeting moments → tl;dv
For a full comparison of each option, read our guide to the best Fireflies.ai alternatives. [Add link]
Is Fireflies.ai worth it?
Fireflies is worth it for sales, customer success and recruiting teams that live in meetings and want notes in their CRM without manual entry. For them, Business is the plan to aim for.
For individuals, the free plan is a genuine way to try Fireflies, and Pro at $10 per month (annual) removes the storage and summary limits. Look elsewhere if your guests object to a recording bot, or if you plan to lean heavily on AskFred without paying for extra credits.
As with any AI notetaker, skim the summary before sending it to a client or logging it in a CRM.
How to get the most out of Fireflies.ai
- Choose your auto-join setting carefully. Have Fireflies join only meetings you host, if you don’t want it in every call.
- Tell guests the call is being recorded. It builds trust, and some places legally require everyone’s consent.
- Customize your summaries so action items match how your team works.
- Connect your CRM or task tool early, so notes and tasks flow there automatically.
- On the free plan, delete old recordings you no longer need, to stay under the 400-minute storage limit.
Frequently asked questions
Is Fireflies.ai free?
Yes. The free plan includes unlimited transcription for meetings Fireflies auto-joins, 20 AI credits a month, 400 minutes of storage and all integrations.
How much does Fireflies.ai cost?
Fireflies has a free plan. Pro costs $10 per user per month billed annually ($18 monthly), Business costs $19 ($29 monthly) and Enterprise costs $39, billed annually only.
Does Fireflies.ai work with Zoom, Google Meet and Microsoft Teams?
Yes. The Fireflies notetaker joins calls on all three platforms from your connected calendar, and paid plans support 10+ meeting platforms.
Can Fireflies record without a bot?
Yes, on paid plans. The Fireflies Chrome extension records meetings without adding a bot to the call.
Does Fireflies.ai integrate with CRMs?
Yes. Fireflies connects with CRMs like HubSpot and Salesforce, and the Business plan adds Autofill CRM to update records from meeting data.
How do Fireflies AI credits work?
AI credits power AskFred, AI Skills and AI-generated soundbites. The free plan gets 20 a month, while paid plans include a one-time allowance and sell extra credits as an add-on.